Tuesday, 13 November 2012

Re: [www.keralites.net] Advice needed

 

there r many cases, we, the public get trapped. If we cannot win any ways, the only way is to make the public aware the cheating of that particular organisation, through all possible way of media, so that no one else is get cheated, and more over make it sure that their name go to black list.


From: Marypraxy Verghese <marypraxy@gmail.com>
To: Keralites@yahoogroups.com
Cc: Bag It Today Concierge <contact@bagittoday.com>
Sent: Tuesday, 13 November 2012 12:40 PM
Subject: Re: [www.keralites.net] Advice needed

 
Bagittoday has cheated me too.I received a scratch card with my order and then the system came out with congratulations you will receive your gift very soon.Later on I got a call asking me to enter promo code .When I called them up for promo code ,they said they are considering my case.

Such cheating from India today is unthinkable.

Regards
Mary Verghese

On Sat, Nov 10, 2012 at 12:31 PM, kp unnikrishnan <unnikrishnan2509@yahoo.com> wrote:
 
Dear Members,

Recently I faced a problem.  In fact, I was cheated by Bag It Today (affiliation of India Today Group).  The history is as under:

On September 06, 2012, I received a call from Bag it today (Ms. Suman/Ms. Preeti, I do not readily remember the name exactly)at around 4.20 PM that I won a Dell laptop and Blackberry mobile phone in a lucky draw conducted by them. to avail this free gift, I was supposed to take their schemes of two holiday packages, worth Rs. 5999/- each, that too before 4.30 PM on the same day and I agreed and paid Rs. 11998/- by credit card.  I Received a verification call immediately on payment, verifying the issue.  When I received the verification call I enquired about my free gift and the lady on the other end transferred my call to the customer care section, who once again confirmed that I will get my free gift in a couple of days time.  On their assurance, I confirmed the matter.  Then I received a call from the verification department and confirmed. I again paid Rs. 450+450 towards process charges.

After waiting for a week, i enquired about my gifts, and I was informed that there was no such scheme available and I was given wrong message of free gift.  I,therefore, requested them to refund me the amount paid by me (total Rs. 11888/-) as I do not want to go for their scheme of holiday package, to which they refused to refund since I confirmed the order during verification call.  I was also informed that once the order is confirmed during verification call, the order cannot be cancelled and refund cannot be made.  In fact, I have not availed of their scheme of holiday package and I have not even sent them back the order confirmation form duly filled in and signed by me.

My concern is that whether a customer cannot cancel his order after confirming the same, if he is not satisfied with the service of the party.  In this case, though I paid full amount, I have not availed of any service or received the free gift as promised by them.  This is purely a cheating case to get their business target completed by giving false promises to the customer. 

On going through their website, I come across a number of cheating incidents by this organisation in similar way.  i already made an online complain with Consumer Protection Cell.

I request your expertise opinion and advice whether I can get back the money paid by me. 

K.P. Unnikrishnan
Bhavnagar, Gujarat
9227962014
www.keralites.net



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