Empathy is the skill to understand the emotions of people and to treat them according to their emotional reaction. This skill is closely linked with the emotional intelligence which is basically analyzing, assessing and managing the emotion of oneself and others. So by developing and practicing this skill not only you resolve someone's problems but also win their hearts.
2. Develop Stong Observatory Skills: Observing behaviors is the most important expertise while developing empathic skills. During the conversations try to read the person's mind however avoid instant judgment and conclusion. Be fair and slow in judging people. Avoid being reactive or explosive. Constantly observe the person during your conversation and try to find the most important 'point of concern' which matters the most to the person. This will help understand the problem deeply and might also help you reaching the root of the issue.
3. Develop Analytical Skills: Analysis means to consider the situation from different angles and reaching to the root of the problem. This involves considering financial, technical, emotional, professional, logical and mental aspects of the situation. Also sometimes analytical skills require you to breakdown the given problem into smaller problems and then focus on the solution to each problem separately.
4. Handling the situation: Think what would you and how would you do if trapped in such tragic situation. Think if the person can follow the same methodology to fix the problem? Remember, every soul is unique so you must examine it according to the nature of the person and the circumstance the person is in. For example, you would handle a rich person trapped in the debt differently as compared to a poor person and differently for educated and less educated persons.
5. Effective Communication: Nearly all other skills are dependent on your Effective Communication skills. No matter how genius you are, you won't add value if you fail to express yourself properly and effectively. You can read my article on how to improve your Communication skills.
6. Follow up: Don't leave the person alone once you have helped by either giving advice or by fixing the problem. Follow up after adequate amount of time as the situation might have aroused again.
2. Compromising on Ethical Values
3. Resolving conflicts
4. Avoid Frequent Mood Swings
5. Attaining Peace of Mind
Posted by: Junaid Tahir <firstname.lastname@example.org>
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