Budgeting : Learn about the budget process, different types of budgets, and common budgeting problems--so you can allocate resources wisely to meet your goals.
Business Case Development : Learn how to create an effective business case, from defining the opportunity and analyzing alternatives to presenting your final recommendations.
Business Plan Development : Learn the process of preparing an effective plan for a business proposal, applicable to launching a new internal product as well as seeking funding for a new start-up business.
Crisis Management : Learn a practical, hands-on method for looking at crises--from developing a crises audit to avoid and prepare for crises, to managing an actual crisis, to learning from past events.
Customer Focus : Learn how to target the right customers and build their long-term loyalty by developing systems for learning about--and responding to--their needs.
Decision Making : Learn how to identify underlying issues related to a decision, generate and evaluate multiple alternatives, and then communicate and implement your decision.
Diversity : Learn how to manage diversity to extract maximum value from your employees' differences -- including how to recruit diverse talent, resolve diversity-related conflicts, and communicate with employees and customers from other cultures.
Ethics At Work : Learn how to identify and execute sound choices based on ethical standards and how building a culture of integrity and cultivating an environment of trust among employees, customers, and other stakeholders lays a foundation for sustained success.
Finance Essentials : Learn the essential concepts of finance--budgeting, forecasting, and planning, for managers who are not financial managers.
Innovation and Creativity : Learn how to manage an intellectually diverse work group and their environment to produce more--and better--ideas that encourage innovation when developing products and work processes.
Innovation Implementation : Learn how to implement an innovation--from crafting a vision statement to gaining support and managing resistance--and turn an idea into reality.
Marketing Essentials : Learn the fundamentals that will help you better understand the importance of marketing and how it relates to you, especially for non-marketing managers.
Negotiating : Learn how to become an effective negotiator, the negotiation process: assessing your interests as well as those of the other party, developing opportunities that create value, avoiding common barriers to agreement, and implementing strategies to make the negotiation process run smoothly.
Performance Measurement : Learn how to review financial and non-financial measures used in all areas of organizational performance, addresses both standalone measures (including ROI, EVA, and BET) and measurement frameworks such as dashboards, quality models, and the Balanced Scorecard, systematic processes for tracking performance of initiatives.
Persuading Others : Learn the art and science behind successful persuasion -- changing others' attitudes, beliefs, or behavior to create win-win solutions, -- accomplishing work through others -- rather than simply issue orders.
Process Improvement : Learn what business processes are; why improving them is essential; and how to carry out a business process improvement (BPI) initiative.
Project Management : Learn the nuts and bolts of project management, including project planning, budgeting, team-building, execution, and risk analysis, useful tools and techniques such as GANTT and PERT charts, Work Breakdown Structure, and variance analysis.
Strategic Thinking : Learn how to shape and execute organizational strategy, analyzing opportunities, challenges, and the potential consequences of high-level action plans, addresses identification of broad patterns and trends, creative thinking, analysis of complex information, and prioritization of actions
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