[www.keralites.net] Beware of mobile companies

 

Dear All

This message is to warn all mobile customers  about the dubious means the companies adopt to fleece money from the customers. The incident quoted is regarding Reliance communications and I feel that they may not be alone in adopting such tactics to steal our hard earned money.

I got a reliance mobile recharged in the first week of the month. A few days later an SMS came that  a caller tune has been downloaded for which there would be charges. After a day got another message that an English music has been downloaded for which another Rs 15 has been charged. On the third day yet another message came that CRBT services haven been subscribed for which the monthly subscription is Rs.30.(  I do not know what is CRBT). As I have not asked for any of these downloads/services, I  spoke to their customer service and asked for an explanation. The person sitting there was evasive and gave the reply that I might have accidently pressed some button to download these things. When I shouted back at him that no person in senses can press the download button, if such a one exists, three times in three consecutive days accidently and that I would complaint to TRAI, he disconnected the telephone saying something inaudible, probably some  abusive words. Then I took up the matter with the customer relations through emails, and after exchange of mails two-three times,  they were "kind enough" to wave all the money recovered from me for these unsolicited value added services and regretted the inconvenience caused to me; but were not all apologetic for deducting the money unauthorisedly and also gave no assurance that they would not resort to such acts  in future.

Since now nearly 90% of the population in our country including illiterates and semi-literate persons, are mobile subscribers now, the volume of money the mobile companies (presuming that other companies too resort to such unfair practices) take from  the poor customers through such dubious means can be well imagined. I have sent a specific complaint to TRAI in this regard and I do not know whether they will take any action against the company. In the meantime I would like to warn the public about such unfair means being adopted by Reliance Communications to extract money from us. 

Regards

Thomas Mathew

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www.keralites.net

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