[www.keralites.net] Whom to complaint- Air India Express Refund on cancellation

 

Dear Memebers,

In July 2011, I applied through online in Air India Express for my visit to India. Before the date of travel, air india informed me that the particular flight I booked is cancelled and I can travel on next day which is not convenient to me and I, in turn intimated them my unwillingness to travel on the rescheduled dateand I claimed for the full refund. I was received a mail from the customercare as below:

 

"Since you have made a booking online, please cancel your booking and collect as much refund as possible thru our online system.. balance amt will be refunded to your credit card manually & separately by our finance department."

 

I had follow up for the balance amount for the past 7months, I didn't received a proper reply from concerned persons. Only message I got that they forwarded my mail to the finance dept.

 

Pls help me to whom I have to complaint for my genuine right as a customer.

 

Thanks & Regards,

Anoop.

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www.keralites.net

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