• Stop talking .. You cannot listen while talking • Give the speaker the chance to speak • Listen to perceive .. Not to object (Listen to understand not to react)
• Do not interrupt the speaker • Put yourself in the speaker's boots.. This will help you assess the situation • Be patient .. Give the speaker enough time • Keep calm .. Angry people will look for mistakes • Don't argue .. Be open and accept criticism • Ask questions .. This shows interest and provides clarification • Avoid prejudice..
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Posted by: Junaid Tahir <mjunaidtahir@gmail.com>
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