Re: [www.keralites.net] Whom to complaint- Air India Express Refund on cancellation

 

Dear Anoop

Sorry to hear your plight.

If i was in your position, i would have taken this up with the media...newspapers and if posb Tv.

Once it comes in the media, these guys will be forced to give u an appropriate answer and to clear this issue. Next thing would be to file a complaint in the consumer court asking for a compensation. These guys have to be hit hard on their head and needs to be taught what is customer service.

thanks and regards

pramodh

On Sun, Feb 19, 2012 at 5:15 PM, Anoop B <anoopbca@yahoo.com> wrote:

Dear Memebers,

In July 2011, I applied through online in Air India Express for my visit to India. Before the date of travel, air india informed methat the particular flightI booked is cancelled andI can travel onnext day which is not convenient to me and I, in turn intimated them my unwillingness to travelon the rescheduled dateand I claimed for the full refund. I was received a mail from the customercare as below:

"Since you have made a booking online, please cancel your booking and collect as much refund as possible thru our online system.. balance amt will be refunded to your credit card manually & separately by our finance department."

I had follow up for the balance amount for the past7months, I didn't received a proper reply from concerned persons. Only message I got that they forwarded my mail to the finance dept.

Pls help me to whom I have to complaint for my genuine right as a customer.

Thanks & Regards,
Anoop.

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www.keralites.net

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