Wednesday, 1 March 2017

[] Fwd: Listening!




Listening is one of the most important skills you should have. How well you listen has a major impact on your job, effectiveness, and on the quality of your relationships.


It takes a lot of concentration and determination to be an active listener. Be deliberate with your listening and remind yourself constantly that your goal is to truly hear what the other person is saying. Set aside all other thoughts and behaviors and concentrate on the message. Ask question, reflect, and paraphrase to ensure you understand the message. Use active listening to become a better communicator and to improve your work - productivity and relationships.


We remember 25-30% of what we hear. That means that when you talk to your boss, colleagues, customers or spouse for 10 minutes, they only really hear 2.5-3 minutes of the conversation. Same way when you are receiving directions or information, you aren't hearing the whole message either.


Clearly, listening is a skill that we can all benefit. By becoming a better listener, you will improve your productivity, as well as your ability to influence, persuade negotiate. You'll avoid conflict and misunderstandings.


Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others in active listening you make a conscious effort to hear not only the words but, more importantly, to try and understand the total message of other person.


You cannot allow yourself to be distracted or to lose focus on what the other person is saying otherwise may be a very important message goes above head.


To enhance your listening skills, you need to let the other person know that you are listening to what he or she is saying. Acknowledgement can be something as simple as a nod of the head or a simple 'uh huh'. You aren't necessarily agreeing with the person, you are simply indicating that you are listening. Using body language and other signs to acknowledge you are listening also reminds you to pay attention and not let your mind wander.


You should also try to respond to the speaker in a way that will both encourage him or her to continue speaking, so that you can get the information if you need.


There are some key elements to Becoming an Active Listener.


Pay attention : - Give the speaker your undivided attention and acknowledge the message. - Look at the speaker directly. - Put aside distracting thoughts. Don't mentally prepare a negativity about speaker - Avoid being distracted by environmental factors. See body language of speaker. - Refrain from talking in a group setting.

Show that you are listening : - Use your own body language and gestures to convey your attention. - Nod occasionally. - Encourage the speaker to continue with small verbal comments like yes, and uh huh.

Defer judgment : - Interrupting is a waste of time. It frustrates the speaker and limits full understanding of the message. - Allow the speaker to finish. - Don't interrupt with counter-arguments.
Respond Appropriately : Active listening is a model for respect and understanding. You are gaining information and perspective. - Be honest in your response. - Give your opinions respectfully.




Posted by: Cool Kis <>
Reply via web post Reply to sender Reply to group Start a New Topic Messages in this topic (1)

Have you tried the highest rated email app?
With 4.5 stars in iTunes, the Yahoo Mail app is the highest rated email app on the market. What are you waiting for? Now you can access all your inboxes (Gmail, Outlook, AOL and more) in one place. Never delete an email again with 1000GB of free cloud storage.

KERALITES - A moderated eGroup exclusively for Keralites...

To subscribe send a mail to
Send your posts to
Send your suggestions to

To unsubscribe send a mail to




No comments:

Post a Comment