Wednesday 23 September 2015

Re: [www.keralites.net] Refund not received even after eight months for cancelled flight ticket by Make my trip

 

Yes. Already posted in Facebook page of the company and also in my Facebook page. Yesterday I got the same reply that the company is looking into the matter. Reply mail is appended.
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From: MakeMyTrip
Sent: Wednesday, September 23, 2015 3:00 PM
To: govindarajanln@gmail.com
Subject: Reference ID:[150714-009352] Order No NF2203737487655P01 http://www.makemytrip.com

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Subject
Order No NF2203737487655P01 http://www.makemytrip.com
Response By Email (Chintan Purohit) (23/09/2015 03.00 PM)

Dear Mr. Govindarajan,

Thank you for contacting MakeMyTrip Customer Support with regard to delay in processing of refund for Booking ID NF2203737487655.

With reference to your E-mail we would like to update you that our concerned department is working on your query. We apologize for the delay. Please provide us some time so we can get revert from our concerned department. We assure you that we will resolve this issue as soon as possible. We appreciate your patience and co-operation in this regards.

For any further assistance please call us on our toll free number:
1800-11-8747 � From MTNL/BSNL phones
1800-102-8747 � From other major operator

You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx. We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards

Chintan Purohit
MakeMyTrip India Pvt. Ltd.,
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
Toll Free: 1800-11-8747
E-Fax number is 0124 - 4781801

Customer By Email (Govindarajan L N) (22/09/2015 07.17 PM)

100th email exchanged on this subject and no solution yet even after 8 months.

  • So, today is the promised date 22-Sep-2015. Have your accounts department and the higher management arrived at a solution to refund my dues?
  • You have the dubious distinction to celebrate. This is the hundredth exchange of email between us on this subject and century is hit.
  • Your company may award the concerned departments and the higher ups who had contributed for the inordinate delay and harassed 65 year old senior citizen and enabled the company to use such undistributed accumulated refund amounts.
  • I feel It is time for the government to legislate stringent provisions , enforce government audit into such areas and bring to books the persons responsible for this.
  • Now let me know the status of my refund.

Unsatisfied senior citizen
Govindarajan.L.N.

From: mailto:Keralites@yahoogroups.com
Sent: Wednesday, September 23, 2015 9:49 AM
To: Keralites@yahoogroups.com

Subject: Re: [www.keralites.net] Refund not received even after eight months for cancelled flight ticket by Make my trip Hello sir,

You can send this problem in the social network like facebook , states that they are number one cheap company in this year 2015, so that every body look in this matter, even company will contact you immediate.

Thanks, K.MOHANRAJ
Mobile No: 0091-9443418452

From: "ASHOK ZACHARIAH ashok_zac@yahoo.co.in [Keralites]"
To: Keralites@yahoogroups.com
Sent: Monday, 21 September 2015 11:56 AM
Subject: Re: [www.keralites.net] Refund not received even after eight months for cancelled flight ticket by Make my trip

Dear All.

This is not only the case with makemytrip.com but with many other Indian and other MNC's operating in India.

1). I had applied for a 'Daily Cash Hospital expenditure Policy' irrespective of any illness in 2011, with Cholamandalem MS General Insurance.Co Ltd. I was hospitalized due to an heart attack and subsequent angiograpghy for 5 days. After discharge from hospital. I applied to Cholamandalem form the claim along with relevant papers and claim form. Even after one month there was no response from there end, not even a telephone call. I then called there claims department, wherein after a lot of call transfer a lady spoke to me and said that my claim is rejected cause my illness was an pre-existing one. When I told her about the policy, where pre-existing illness has got nothing to do with this policy, she just abruptly cut the line. I had written quiet a few Reg Post with Ackw Due letters to Cholamandalem with copy to IRDA regional office. There is no response from any of them. I am going to file a complaint with the consumer forum.

2). I had sent a small package to my son in US through FEDEX in April 2015 and they charged me Rs.3.700/- as freight charges, They said that the package will reach my son in 5 days. Even after 5 days the package did not reach him in the US. When i contacted FEDEX they said that due to sum unforeseen circumstance, the package got held up at Bangalore and it will be delivered to my son in US within the next 3 days. But again after three days there delivery person came and returned back the package to me and said that the package cannot be delivered. When I asked for the refund of the freight charge, he just said that he was informed to only return back the package to the sender. Regarding the refund he told me to speak or write to there office. When I called up there office, they gave a mail id and told me to write to that mail id. Which I promptly did along with all the relevant documents. I got a mail from them stating that they are sorry for the non-delivery of the package and that they had informed there accounts department to refund the freight charges. But till date date, I have not received the refund payment, in-spite of my repeated reminders through email's and through registered post. What do I do.

A very novel ways of cheating the Indian Public. I am sure that FEDEX will dare not try doing this with any of their customers in the US or Europe. Any MNC once they come to India, they cheat their Indian customers, cause the legality in India is very weak and they know that they are above the Indian Lawe, expect the case of a few higher ups.

ASHOK ZAC..


www.keralites.net

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Posted by: <govindarajanln@yahoo.com>
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