Later that day, I received a phone call from a person with news of an unexpected problem. I felt like responding with "Oh no, what should we do?" But remembering that little girl, I found myself saying, "Wow, that's interesting! How can I help you?"
No matter what the situation, a fascinated "Wow!" will always beat a frustrated "Oh, no."
So the next time you experience one of life's unexpected gusts, remember that little girl and make it a "Wow!" experience. The "Wow!" response always works
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