You are absolutely right regarding the helplessness of sleeper coach passengers with respect to the water availability, cleanliness and the exorbitant charge of meals served in the
train. It is a normal phenomenon of acute water shortage in Kerala bound trains. Above all during day time short distance commuters forcefully occupy the reserved places as it is their birth right. Some time the body language of some of such passengers are of owner to servants. Normally no TTEs will be visible to make any complaints. It is only by luck that person reaches the destination safely with baggage.
Thanks and regards to Prasannam for the help line number.
കൃഷ്ണകുമാര്
(സമ,ബറോഡ)
On Fri, Feb 8, 2013 at 11:12 AM, Raghunandanan kgraghunandanan@rediffmail.com> wrote:
Dear Sir,
I do agree with your views. But how many of the millions of passengers have the facility to access the internet to read your mail and note down the complaint numbers. Not even 5% of the total passengers travelling visit the waiting rooms where the contact number for complaint is displayed. Why Railways cannot display these contact numbers for complaint in the Compartment itself. I am a senior citizen and cannot make it to go to a Railway Station during the journey to obtain the contact number or to make a complaint. The facilities introduced in the Railways to be made aware to the public by publishing in the news papers, and displaying in the compartments, and at the platforms to make them aware. As indicated, you have traveled in the AC compartment, where you can make complaint to the coach attendant and the T.E. present there. But what about the Sleeper compartments and the ordinary compartments ? During my journey last week by Sleeper Class from Ernakulam to Chandigarh, the T.E. visited only once till the train reached Delhi. It was a regular affair of shortage of water in the Sleeper compartments.
Further, while increasing the passenger fare the Railway Minister has said that the increase is for improvements and for quality service. While I was traveling from Chandigarh to Ernakulam on 23rd Jan2013, the rates for food served is Veg.Meals Rs. 50/-(Two currys and 300 gram rice) and Egg-curry Rice-Rs.55/-(Two eggs with gravy 300 gm. rice). During my return journey on 2nd Fe.2013, the same meals cost me Rs. 83/- and Rs.103/- respectively. Without having no improvement in quality or quantity, why the exorbitant increase ? Incidentally private vendors at Platform sells Meals for Rs.20/-. These contradictions in commitments and execution creates negative opinion in the minds of the common people.
I do admit, improvements in coaches to provide better furnishings etc.,takes time, but in the case of food, the improvement should have been instant while increasing the rates.
It is because of passengers feel they are deprived of the facilities for which they shell out their hard earned money, they tend to criticize or blame, and not because they have a grudge towards the authorities responsible for taking care of their needs.
In fact , Railways should have made the improvements and then raise the fares etc., so that the psychology of the mass would have been different. Now, fares increased, but they are uncertain whether improvements would happen or not ?
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