Re: [www.keralites.net] Railway ..... Spread the word around

 

Dear Sir,

I do agree with your views.But how many of the millions of passengers have the facility to access the internet to read your mail and note down the complaint numbers. Not even 5% of the total passengers travelling visit the waiting rooms where the contact number for complaint is displayed. Why Railways cannot display these contact numbers for complaint in the Compartment itself. I am a senior citizen and cannot make it to go to a Railway Station during the journey to obtain the contact number or to make a complaint. The facilities introduced in the Railways to be made aware to the public by publishing in the news papers, and displaying in the compartments, and at the platforms to make them aware. As indicated, you have traveled in the AC compartment, where you can make complaint to the coach attendant and the T.E. present there. But what about the Sleeper compartments and the ordinary compartments ? During my journey last week by Sleeper Class from Ernakulam to Chandigarh, the T.E. visited only once till the train reached Delhi. It was a regular affair of shortage of water in the Sleeper compartments.

Further, while increasing the passenger fare the Railway Minister has said that the increase is for improvements and for quality service. While I was traveling from Chandigarh to Ernakulam on 23rd Jan2013, the rates for food served is Veg.Meals Rs. 50/-(Two currys and 300 gram rice) and Egg-curry Rice-Rs.55/-(Two eggs with gravy 300 gm. rice). During my return journey on 2nd Fe.2013, the same meals cost me Rs. 83/- and Rs.103/- respectively. Without having no improvement in quality or quantity, why the exorbitant increase ? Incidentally private vendors at Platform sells Meals for Rs.20/-. These contradictions in commitments and execution creates negative opinion in the minds of the common people.

I do admit, improvements in coaches to provide better furnishings etc.,takes time, but in the case of food, the improvement should have been instant while increasing the rates.

It is because of passengers feel they are deprived of the facilities for which they shell out their hard earned money, they tend to criticize or blame, and not because they have a grudge towards the authorities responsible for taking care of their needs.

In fact , Railways should have made the improvements and then raise the fares etc., so that the psychology of the mass would have been different. Now, fares increased, but they are uncertain whether improvements would happen or not ?

From: prasannam n
Sent: Thu, 07 Feb 2013 13:02:46
To:
Subject: [www.keralites.net] Railway ..... Spread the word around

Incident 1 It happened few months back. We were traveling and me family were waiting in the A/C waiting room at Secunderabad Station. The attached bathroom was not clean and was giving bad smell. Added to this discomfiture, the bathroom door was not closing tight, and I also observed that shutter was not closing tight because of faulty door closer. I complained to the attendant . I also sent an SMS " The bathroom of A/C waiting room on platform No 1 of Secunderbad Station is dirty and stinking. Pl arrange cleaning . Also the door is not closing properly". After few minutes we left the waiting room as our train arrival was announced. Within few minutes I received text reply from Railways, giving an Id No and that action will be taken . After few hours I received a message that the bathroom has been cleaned . After ten days I received another message that the faulty door has been repaired and thanking me. Incident 2 Recently on 24 th October I and my wife were traveling by Hyderabd Ajmeer Express on our Rajasthan trip. Next day morning, I noticed there was no water in the bathroom and the taps are all dry, whereas our journey will continue and we will be reaching our destination ( Bhilwara near Ajmeer) after another 18 hours. I was worried that it is going to be a miserable time to travel without water. Water or No water, people will continue to use the bathrooms and the stink will become unbearable. I complained to the Conductor. I also sent a SMS "Traveling in the A1 compartment of Hyderabad Ajmeer express train No 12720. No water in the bathrooms . Pl arrange. Also replace leaking valves else problem repeats." Pat came the reply" Your reference id is 1110250019 begin_of_the_skype_highlighting FREE 1110250019end_of_the_skype_highlighting. For status visit www.scr.indianrailways.in. or SMS as STATUS TO 8121281212 . Thanks for registering complaint " . After about 20 minutes I received message that water will be filled at the nearest Railway station having water filling facility. At Itarsi station, water was filled and we had no problem . After about a week I received another message that the faulty valves have been replaced . It was amazing. I am thankful to the Railway authorities for introducing a system where one can complain from a running train even and doubly grateful that they have acknowledged the complaint and attended. I collected this help line number from the Railway waiting room ! Many times while traveling by train we are put to unexpected inconvenience, we react by cursing and criticizing. No other response. Of course once we reach our destination we just forget. There is no use in cursing the darkness around you, do light a candle however small it be, it gives an inspiration and ten more candles will be lit . The process continues reducing the darkness. The Railway Number to which you can SMS is 8121281212 . Please pass on this message to your friends and it may help some one in need including you . as received

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www.keralites.net

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