The previous generation witnessed a 'Push' approach from managers, current generation is a mix of push/pull, next generation will be 'pull'. Technology( social media, enterprise wide collaboration tools, 360 degree reviews etc) is driving this transformation now at a faster pace. - The 'Push' approach: If you look at the military, industrial era, bosses were not comfortable to get closer to their employees, as they'd think it will erode the fear/orders model and feedback will eat into authority. - The 'Pull' approach: In the knowledge industry, its about agility, time to market, value, by leveraging intellect and insight, which means collaboration feedback. So if managers don't have the likable feedback or pull factor, they wont be able to retain the best talent. Future tagline would be - No one is THE boss source: HBR
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