TECHNICAL SUPPORT OF AID FOR COMPUTER USER
These people working by phone also suffers ...
Look at what happened in a Computer Technical Support. This is a true story that took place in a famous company of. I would not say that the person who worked in support was fired, but it is moving a lawsuit against the organization, who resigned for '' just cause. "
Follows the dialogue between the former employee and the company's customer:
- Help desk assistance, can I help?
- Yeah, well ... I'm having trouble with Word.
- What kind of problem?
- Well, I was typing and suddenly, all the words are gone.
- Are gone?
- They disappeared. Nothing.
- Nothing?
- Is black. Do not accept anything I type.
- Are you still in Word or already out?
- How do I know?
- Do you see the Prompt C: on the screen?
- What is this 'Promise yourself'?
- Forget it. You can move the cursor around the screen?
- There is no cursor at all. I told you, he does not accept anything I type.
- Your monitor have a power indicator?
- What is monitor?
- It is this screen that looks like a TV. It has a little light that tells you when turned on?
- I do not know.
- Well, look behind the monitor, then see where you are on the power cord. You can do this?
- I think so.
- Great. Head to where will the cable and tell me if he is in the making.
- Yes it is.
- Behind the monitor, you noticed that there are two cables?
- No.
- Well, they are there. I need you to look and find the other cable.
- Okay, I thought.
- Follow it and see if it is well connected to the back of the computer.
- Do not reach!
- Hmm. You can see if it is?
- No.
- Even if you kneel or dwell on it?
- Oh, no, ok very dark here!
- Dark?
- Yes, the office light're offline, and the only light I have is the window on the other side.
- Well, then turn on the light!
- I can not.
- Why not?
- Because we are without power.
- Are without power ... ..?
Long pause ...
- Ah! ok, we found the problem now! You still have the cardboard box and the manuals that came with your computer?
- Yes, in the closet.
- Good! Then, you disconnect your system, take all packaging and takes you back to the store.
- Seriously ?? The problem is that serious?
- Yes, I'm afraid it is.
- Well, okay then. And what I say in the shop?
- Say you're too stupid to have a computer !!!
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Posted by: Murli dhar Gupta <mdguptabpl@gmail.com>
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