1. Don't criticize, condemn or complain.
2. Give honest and sincere appreciation.
3. Arouse in the other personan eager want.
Six ways to makepeoplelike you.
1. Become genuinely interested in otherpeople.
2. Smile.
3. Remember that aperson's name is to thatperson.
the sweetest and most important sound in any language.
4. Be a good listener. Encourage others to talk about themselves.
5. Talk in terms of the otherperson's interests.
6. Make the otherpersonfeel important - and do it sincerely.
Winpeopleto your way of thinking
1. The only way to get the best of an argument is to avoid it.
2. Show respect for the otherperson's opinions. Never say,
"You're wrong."
3. If you are wrong, admit it quickly and emphatically.
4. Begin in a friendly way.
5. Get the otherpersonsaying "yes, yes" immediately.
6. Let the otherpersondo a great deal of the talking.
7. Let the otherpersonfeel that the idea is his or hers.
8. Try honestly to see things from the otherperson's point of view.
9. Be sympathetic with the otherperson's ideas and desires.
10. Appeal to the nobler motives.
11. Dramatize your ideas.
12. Throw down a challenge.
A leader's job often includes changing yourpeople's
attitudes and behavior. Some suggestions to accomplish this:
1. Begin with praise and honestappreciation.
2. Call attention topeople's mistakes indirectly.
3. Talk about your own mistakes before criticizing the otherperson.
4. Ask questions instead of giving direct orders.
5. Let the otherpersonsave face.
6. Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
7. Give the otherpersona fine reputation to live up to.
8. Use encouragement. Make the fault seem easy to correct.
9. Make the otherpersonhappy about doing the thing you suggest.
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